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Terms & Conditions -
- Rates are seasonal and are quoted per person per night, unless otherwise specified.
- Single occupancy rates are available on request.
- We have special rates for SADC (Southern African Development Community) residents all year round.
King-bedded rooms include a king-sized bed, while twin-bedded rooms include two three-quarter beds joined together (which may be separated) - A minimum stay of three nights is recommended.
- To confirm a reservation, we require a 50% deposit, with full balance to be paid 45 days prior to arrival.
- We do not accept American Express or Diners Club cards.
- Nare Suite accommodates a maximum of six guests and Safari Suite accommodates a maximum of eight guests. Both suites require a minimum booking of four guests per night.
- Only written cancellations will be accepted.
- Ensure you receive an acknowledgment of cancellations from the reservations office.
- 30% cancellation fee is incurred if the booking is cancelled any time after the deposit has been received.
- 100% cancellation fee is applicable if booking is cancelled 45 days or less prior to arrival.
Commercial Terms Related to Prepayment +
- 100% Refund or Deferral up to 30 days prior to arrival.
- Deferral within 12 months of original travel dates, terms and conditions apply subject to seasonality changes, rate increases, park fee changes and 3rd party supplier costs changes.
- 100% Deferral from 29 – 14 Days prior to travel.
- Deferral within 12 months of original travel dates, terms and conditions apply, subject to seasonality changes, rate increases, park fee changes and 3rd party supplier costs changes.
- 50% cancellation fee from 29 – 14 days prior to travel for outright cancellation.
- 100% Cancellation fee 13 Days prior to arrival for outright cancellation.
- 50% Deferral from 13 days – 2 days prior to arrival within 9 months of original travel dates, terms and conditions apply, subject to seasonality changes, rate increases, park fee changes and 3rd party supplier costs changes.
- Should a guest be denied boarding or entry into the country whilst in transit due to Covid 19, 100% deferral would be permitted within 6 months of original travel dates but specific official documentation would be required to verify this.
- We reserve the right to change portions of / any of these terms and conditions at any time. Changes to these terms and conditions will become effective upon such changes being distributed.
- COVID-specific policy and terms and conditions are valid for new reservations up until 14 December 2021.